Assassin's Creed Valhalla

If you play a lot of Ubisoft games, you’re probably more than familiar with the Ubisoft Connect service. Similar to the Rockstar Social Club, Ubisoft Connect allows you to link all of your Ubisoft games under one account and get exclusive rewards for playing them.

However, if you play a lot of Ubisoft games and have recently started playing Assassin’s Creed Valhalla, you’ve probably encountered Error 0x7000015f: Problem occurred while trying to communicate with Ubisoft Online service. This problem only seems to affect those who had created an Ubisoft Connect account in the past, not first-time users of the service.

It’s a frustrating roadblock that stands between you and a whole universe of cool skins and things in Assassin’s Creed Valhalla. Thankfully, it’s an easy problem to fix (and I should point out that I got the solution from this Reddit thread).

All you have to do is login to your Ubisoft Connect account on a PC or mobile device. Here’s a link. Once you’re logged in, click on the single-player icon in the upper right-hand side of the screen to open an account info panel.

Ubisoft Connect

Scroll down to the Account Management option and click on that. Then, scroll down to the Linked Accounts section. Now you need to unlink your account from whichever console you’re playing the game on (for me, it was PS4).

Ubisoft Connect

Once you unlink your account, you can log in from inside the game to re-link your account. The Reddit thread says you should close your game and restart it, but honestly, I didn’t even need to do that. The game seemed to automatically recognize this had been done within seconds. If that doesn’t work for you as instantaneously as it did for me, try closing down your game and restarting it.

And that should clear up your Ubisoft Connect issues in Assassin’s Creed Valhalla.

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Eric
Eric
3 years ago

Worked like a charm thanks my mann

Mike
Mike
3 years ago

Didn’t help. I have Uplay+ version.

Zac
Zac
3 years ago

Hate to say it happens to me and I don’t have a connect account as far as I know

Thhh
Thhh
3 years ago

Nope doesn’t work nothing to unlink

Melissa Squires
Melissa Squires
3 years ago

Seriously good info and thank you. Ubisoft should be helping people with this, glad someone could!

Matt
Matt
3 years ago

Omg thank you so much! I’ve been searching for fix for so long!

Justin Belfry
Justin Belfry
3 years ago

Won’t let me log in in the game to Ubisoft keep getting a msg saying can’t connect to ubisoft servers so can’t relink it in game

No Name on the internet
No Name on the internet
3 years ago

why should I have to jump through hoops to fix their poor programming errors, considering the money I spent on the deluxe edition. I only want my info on my console, not on my computer or cell phone.

Keith
Keith
3 years ago

Doesn’t work. Have to uninstall ubisoft, restart console and reinstall

Danny
Danny
3 years ago

Ok but what if I have no way to access my Ubisoft account? It was made with an old email that I don’t have access to anymore either. And I don’t have the password. Can I unlink it from my PSN account? Without having to log into my Ubisoft Account??

Andrew
Andrew
3 years ago

Won’t work for me. I can’t log in to my ubisoft account because the email that I use no longer exists, I tried explaining this ubisoft and they wanted a screenshot of me logged into my account to prove its me. Clearly this is impossible because of the reason stated above. I tried creating a new account and it won’t link to my ps4 because the old account (which I can’t access) is still linked to my ps4. Any solutions please.

David Lunn
David Lunn
3 years ago

didnt work for me

Billy Lettice
Billy Lettice
2 years ago

I’ve nearly completed AC Valhlla an all of a sudden Eivor has disappeared on my game. You can only we a tiny bit of Eivor and the rest just ground and sky, please help

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